Wednesday, October 8, 2008

A Big Thank You and Good Luck to Carla!

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We are letting you in on a little secret. CWDkids uses a third party fulfillment firm to handle calls to our 800 number. They handle all phone orders, customer service calls and also fulfill the orders and send them from their warehouse in Martinsvile, VA.

We have been so lucky to have a wonderfully talented representative assigned to the CWDkids account. Our main point of contact for all customer service related issues for the last 5 years has been Carla. Many of you may have spoken to her by phone. Sadly for us, she is moving into a new role (darn those promotions) and will no longer be on our account.

We were so touched my Carla's goodbye email to us, we wanted to share it with you. We hope that our customers feel as good about their interactions with CWDkids as she has.

THANK YOU CARLA! WE WILL MISS YOU, BUT WILL CONTINUE TO THINK OF YOU AS PART OF THE CWDKIDS' FAMILY!

Everyone!

What can I say? These past 5 years have been nothing short of an
education. I have been exposed to a family run business that meets and exceeds today’s definition of how to survive in the 21st century. The care and effort that is put into the daily running of CWDkids is proof that a small group of caring individuals can make a multi-million dollar business work!

I consider the time I have spent with each of you (albeit remotely) a valuable life experience. You have been more than gracious, giving and forgiving as I grew to love CWDkids as much as you do.

Please know that I will deeply miss this relationship as I go forward in my GSI tenure.
If I ever have the opportunity to work with you all again, I will embrace it wholeheartedly!

I will keep up with you via kidbits!

Have a great 2008 and I look forward to your continued success in
2009.

Take care.

Carla

1 comment:

Anonymous said...

Thanks Carla, You are the best!

Jim